Company Name : HP (Hewlett Packard).
Applicable Qualification: UG : Any Stream- B.E/B.Tech (CSE,EEE,ECE,IT,Mechanical, Civil etc.) & B com, BBA, BSC, BCA.
PG : MCA,MSC,M.tech, MBA Year of Passed Out: 2016, 2017 Only
No Percentage Criteria.(back logs not an challenge).
No Percentage Criteria.(back logs not an challenge).
Required Experience : 0 to 1 year and Immediate Joining.
Other benefits: Shift Allowances + Cab Facilities + Incentives.
Other benefits: Shift Allowances + Cab Facilities + Incentives.
Job Description : resolving technical issues (hardware and OS) from incoming internal or external businesses and end user's contacts and proactive notification system
providing excellent customer service support to Global customers during every single interaction
assisting end users to avoid or reduce problem occurrences
adding case resolution to Knowledge Management System
responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
Skills:Voice Process, English and Communication Skill Is Mandatory**
Good Knowledge on Hardware and OS Skills*
Customer relationship management, Should be able to interact with global customers, Ready to accept Inbound and out bound process.
Customer relationship management, Should be able to interact with global customers, Ready to accept Inbound and out bound process.
Interview Process: 3 Rounds.
Group Discussion
Voice and Accent round
Face to Face round with client
Voice and Accent round
Face to Face round with client
Process: Once the candidates clears the interview rounds, will have to Undergo On the Job Training - 1 month Post completion of training candidates will be deployed to HP (Hewlett Packard).
Interview Date & Time : 19th January 2018 (Friday) | 9.30 AM
Interview Venue: Artech Infosystems Pvt. Ltd.
Address: Artech Infosystems Pvt Ltd Plot No. 76 - 77, Cyber Park, Block B, 1st Floor, Electronic city Phase I, Doddathogur Village, Hosur Road, Bangalore-560100.
Address: Artech Infosystems Pvt Ltd Plot No. 76 - 77, Cyber Park, Block B, 1st Floor, Electronic city Phase I, Doddathogur Village, Hosur Road, Bangalore-560100.
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