Walk In Interview Oracle India Pvt. Ltd.| Fresher Job

Company Profile : Oracle, a global provider of enterprise cloud computing, isempowering of all sizes on their journey of digital transformation. Oracle Cloud provides leading-edge capabilities in software as a service, platform as a service, infrastructure as a service, and data as a service.

Post : Technical Support Engineer (service Desk Engineer)

Job Description : As part of the Global Service Desk within Oracles Global Information Technology organization, you will be responsible for the front-line remote support of IT End user services across Oracles worldwide business.

Qualification : Bachelors degree in computer science, engineering, math, physics or related technical field.

Experience :1+years of related work experience. (Call center experience, handling all IT related issues globally) ITIL Foundation Certification.
General : 
Excellent written and verbal English communication skills.
Be able to effectively communicate with people on both a technical and non-technical level.
Ability to work within a global, remote workforce.
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided.
A focus on customer service / satisfaction.
Specific :Technical understanding and practical application of end user support for:
Application support, MS Office, Internet browsers, email applications
Operating systems, Windows, Linux, Mac OS, mobile applications
CRM, ERP, sales and financial applications
VPN, Remote support tools, networking protocols
Desktop, Laptop, mobile devices, printer.
Duties : 
Duties include, but are not limited to:
Handle incoming end user phone calls, Working on web SRs and chat requests in accordance to SLA and quality standards
Cross organizational (LOB) engagement
Participation in projects aimed at increasing operational excellence
This Job may warrant for working in shifts depending on the requirement (Evening, Night) May be rotational as well as fixed.
Address :Oracle Technology Park # 3, Banerghatta Road,Bangalore.